Frequently Asked Questions
1. How can I place an order?
Browse our collection, select your desired product, size, and quantity, and click "Add to Cart."Once you're ready, proceed to checkout and follow the steps to complete your purchase securely.
2. Can I customize or alter a piece?
Some pieces may be eligible for minor customisations or sizing requests. Email us at ghanikhammaofficial@gmail.com before placing your order to confirm availability.
3. How long will my order take to arrive?
Each Ghani Khamma piece is made to order with time, care, and craftsmanship. We typically dispatch within 35 to 50 business days from the date of purchase.
- Delivery timelines post-dispatch:
- India: 3–6 days
- International: 7–14 days (select countries only)
- Note: Delays may occur during festive seasons or due to logistical constraints, but we promise it’s worth the wait.
4. Do you ship internationally?
Yes, we offer international shipping to select countries. Please email us your country and product inquiry before ordering to confirm delivery options and charges.
5. What is your return policy?
Returns and exchanges are accepted within 7 days of receiving your order, provided the item is unused and in its original condition. We do not offer refunds but provide store credit or product exchanges. Custom and sale items are not eligible.
Read our full Return & Exchange Policy →
6. How do I request an exchange or return?
Simply email us at ghanikhammaofficial@gmail.com with your order number, reason for return, and images (if applicable). We'll guide you through the next steps.
7. Can I cancel or modify my order?
If your order hasn’t entered production, we’ll try our best to accommodate changes. Please contact us within 24 hours of placing your order at ghanikhammaofficial@gmail.com
8. The product looks slightly different from the photo — why?
Due to the handcrafted nature of our products, slight variations in color, texture, or finish may occur. These are not defects, but natural qualities that make each piece unique.
9. How do I find my size?
You can refer to our Size Guide available on every product page. Still unsure? Reach out to us with your measurements, and we’ll be happy to guide you.
10. How should I care for my Ghani Khamma pieces?
We recommend dry cleaning all garments unless specified otherwise. Store pieces in a cool, dry place away from direct sunlight. Avoid hanging heavy embellished items for long durations.
11. Do you offer gift packaging or personalized notes?
Yes, we offer complimentary gift packaging and handwritten notes upon request. Just leave a message during checkout or email us after placing your order.
12. Who do I contact for urgent help or collaboration requests?
You can always reach us at:
📧 ghanikhammaofficial@gmail.com
📞 +91 83109 17180
📍 18/1, 2nd floor, Sugan Complex, Opp metro pillar 103, CMH Road, Halasuru, Bengaluru, Karnataka - 560008.